HELP & FAQs

This Is A Short List Of Our Most Frequently Asked Questions

We always recommend using a professional that has
experience in tuning amplifiers because this is vital to the quality and longevity of your entire system and needs to be done correctly.

Clipping is distortion generally introduced by improper tuning or volume control. Clipping means you are damaging your amplifier or speakers and continuing to do so may destroy them. Generally, all our amps have clipping indicators built in so you can see if you are clipping or not. Tuning your amp to no clipping will ensure long life and great sound.

Popping subs can mean there is an issue with your subwoofer or box. If the box is very out of specification, there will be very little cone control which will make a popping sound.

Another issue could be that a wire it is hitting the cone and making the sound.

It could also be a blown or defective voice coil. A good way to tell is to smell the woofer. If it smells like anti lock brakes the voice coil may be burned. You can also place the sub on the ground and push in the cone slightly to see if you hear any scratching or rubbing as a working sub will have no sounds or rubbing.

You can reset your amp by powering down the amp or disconnecting the remote wire. If the amp continues to go into protection, please contact support@ds18.com for trouble shooting or start your warranty here: https://ds18.com/pages/submit-warranty-claim







Yes, only DS18 amplifiers and if parts are available. Please fill out this form and someone will contact you about options.https://ds18.com/pages/submit-warranty-claim



How do I break in my subwoofer?

It usually takes anywhere from a few days to a few weeks to break in a sub.  Its good to play low to mid volume for the first two days then give it full power after that. As the speaker plays, the suspension will loosen or “break in” which is natural and what is normal for all subs.

What is the difference between a dual 4-ohm voice coil and dual 2 ohm voice coil?

Ohms are the resistance of speakers. The most popular
speaker choice is single 4 ohm or dual 4 ohm (D4). D4 Dual 4-ohm is typical for subs and single - ohm is typical of most midranges and tweeters.

The goal is to match the recommended impedance of your subs or speakers to the optimum impedance of your amp.

Using 2 subs you generally want Dual 4-ohm coils on both subs wired in parallel to a Monoblock amp. For one sub dual 2-ohm coils all wired in parallel to a Monoblock amp.  However, with different coils configurations, different amps and different subs can be used to obtain the closest impedance match you can get for the loudest sound.


For Retail Sales, Product Support, and order questions please call 305 928 8734

Email: Support@ds18.com

We also have an open chat option on DS18.com where all questions can be answered.

Click MESSAGE US on DS18.com to open the chat window, leave a message and someone will help.

For help with warranty status please contact customerservice@ds18.com or 305 239 5645

General:
Dealers/Sales: (305) 239-5637
Retail Sales: (305) 928 8734
Warranty and Returns: (305) 239 5637
Accounting: (305) 239 5645
24 Hour Call center (954)924 1213

Didn't find what you were looking for on our FAQ page? No worries, we can still help!

Please feel free to contact us via email at support@ds18.com or by calling (305)928-8734

Contact 305 928 8734 or support@ds18.com

Also utilize our chat by clicking MESSAGE US in the pop up window on DS18.com and someone will help you.

In most times all orders are shipped within 24 hours on
operational days. Once you place an order you will get email confirmation and again when that order has shipped with tracking info included.

When your order has shipped, you will receive tracking and you can track your order via the shipping link.

Our warranty provides one year (from purchase date) protection against manufacturer defects. This does not include blown, damaged, misused, or incorrectly installed items. Please visit this link to start your warranty.

https://ds18.com/pages/submit-warranty-claim

Please visit this link and fill out all the information so we can start your warranty.

https://ds18.com/pages/submit-warranty-claim

DS18 does not cover shipping costs to our facility. However if it is found to be a warranty issue, we will ship back the new of repaired product on us.

DS18 wants you to be satisfied with your purchase. In the case the product you purchased from us is damaged during shipping, fails before the end of our one-year warranty period, or you simply want to return it, start here
https://ds18.com/pages/submit-warranty-claim to get an RMA for return.

We cannot accept returned
items to our facility without an RMA issued.

DS18 has a 30-day calendar return policy, if the product is open, we will work with you, but products should be unused and complete with all packaging and manuals
intact to avoid a 20% restocking fee.

HOW DO I MAKE AN
ONLINE RETURN?

1.) Click here  (https://ds18.com/apps/returns)
to initiate a return.

2.) Follow the steps to create a return ship label.

3.) Attach the label to the outside of your box and drop off at any USPS location.

Please allow five to ten business days from receipt of your returned item(s) for your refund to post.

WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov