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We have full confidence in the quality of our products and are delighted to provide a TWO-YEAR LIMITED WARRANTY on all new devices purchased from DS18’s official website.

Accidental Damage, Misuse, Inappropriate Impedance Operation, Neglect, and Faulty Installation are not covered by the guarantee. The Warranty will also be invalidated if you damage your product and have it repaired by anyone other than DS18. If your amplifier is bought from a third party DS18 seller then your warranty will be made void.

DS18 is not liable for any damages incurred to the product while it is being used. When using any DS18 product you accept full responsibility for their use. In addition to the issues listed in our Warranty Policy (linked below), DS18 is also not liable for hearing loss; damage to anyone’s property; or damage to any vehicle.

https://ds18.com/pages/customer-service-page

At DS18, we do the best we can to make the warranty procedure as easy as possible. Clicking the link below begins the warranty procedure for consumers who purchased their products directly from the official DS18 website.

Customers who purchased though an approved retailer’s site (such as Amazon, eBay, or Walmart) can begin the warranty procedure by providing a brief description of the problem being faced and proof of your purchase to support@ds18.com or by following the link below https://ds18.com/pages/submit-warranty-claim

Customers who purchased their products from one of DS18’s brick and mortar dealer partners in their area are advised to the return their product to the dealer and start their warranty claim there. We support all of our dealer partners in the troubleshooting of any issues with our products. If needed, they are able to start a warranty claim on the customer’s behalf.

If an item has been turned in for warranty evaluation, DS18 requests a turnaround time of 5 to 7 business days for testing and determining warranty coverage from the moment the item arrives at our facilities.

Although we request 5 to 7 business days, products are frequently evaluated in our warehouse and a coverage determination can be reached within 2 business days of receipt at our facilities.

If one of DS18’s audio specialists find that your DS18 product must be replaced because it is faulty, DS18 maintains the right to replace any unit that has passed the original 30-day return/exchange period with a certified refurbished item.

Faulty items covered under warranty and returned within 3 days of purchase are eligible for a replacement unit or a refund.

If you received your products directly from DS18 and it is more than 3 days old, the customer is responsible for mailing the merchandise back to DS18.

If your products are still within the 30 days of being purchased directly from DS18, some restrictions may apply.

If you purchased your items from an authorized DS18 dealer, the customer is responsible for any warranty claims shipping into DS18.

Although DS18 does not specify a carrier to use when customers return their products, we do advise using a carrier that offers tracking information that details when your product will arrive: however, UPS, FedEx, and USPS are used most by customers when returning their products.