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We stand behind the quality of our products and proudly offer a two-year limited warranty on all new devices purchased directly from DS18’s official website. Amazon and eBay have a 1-year manufacturer's defect warranty.

This warranty does not cover damage caused by accidents, misuse, improper impedance operation, neglect, or incorrect installation. It will also be void if the product has been altered or repaired by anyone other than DS18. Products purchased from unauthorized third-party sellers are not eligible for warranty coverage.

For marine products, all warranty returns must be received clean and free of mud or dirt. Any items returned in unclean condition will void the warranty.

DS18 is not responsible for any damage incurred during product use. By using DS18 products, you assume full responsibility for their operation. In addition to the conditions outlined in our Warranty Policy (linked below), DS18 is not liable for hearing loss, damage to property, or damage to any vehicle.

At DS18, we do the best we can to make the warranty procedure as easy as possible. Clicking the link below begins the warranty procedure for consumers who purchased their products directly from the official DS18 website.

Customers who purchased though an approved retailer’s site (such as Amazon, eBay, or Walmart) can begin the warranty procedure by providing a brief description of the problem being faced and proof of your purchase to support@ds18.com or by following the link below https://ds18.com/pages/submit-warranty-claim

Customers who purchased their products from one of DS18’s brick and mortar dealer partners in their area are advised to the return their product to the dealer and start their warranty claim there. We support all of our dealer partners in the troubleshooting of any issues with our products. If needed, they are able to start a warranty claim on the customer’s behalf.

If an item has been turned in for warranty evaluation, DS18 requests a turnaround time of 5 to 7 business days for testing and determining warranty coverage from the moment the item arrives at our facilities.

Although we request 5 to 7 business days, products are frequently evaluated in our warehouse and a coverage determination can be reached within 2 business days of receipt at our facilities.

If one of DS18’s audio specialists find that your DS18 product must be replaced because it is faulty, DS18 maintains the right to replace any unit that has passed the original 30-day return/exchange period with a certified refurbished item.

Faulty items covered under warranty and returned within 3 days of purchase are eligible for a replacement unit or a refund.

Customers are responsible for all return shipping costs unless one of the following applies:

• The product was received damaged
• The product is faulty out of the box
• The return is due to an error made by DS18

For items purchased through an authorized DS18 dealer, customers remain responsible for shipping related to warranty claims sent to DS18. Some restrictions may apply to returns within 30 days of purchase.

Although DS18 does not specify a carrier to use when customers return their products, we do advise using a carrier that offers tracking information that details when your product will arrive: however, UPS, FedEx, and USPS are used most by customers when returning their products.