Política de envío

Shipping Policy

At DS18, we are committed to processing and shipping your order as quickly and safely as possible. Please review the details below regarding processing times, shipping eligibility, delivery expectations, and support.

 

 

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after business hours, on weekends, or holidays will begin processing the next business day.

  • Processing times may be slightly extended during peak sales events, holidays, or new product launches.

Once your order ships, you will receive a shipping confirmation email with tracking information.

 

 

Free Shipping (Lower 48 States Only)

DS18 offers free standard shipping on retail orders over $35 shipped within the contiguous United States (Lower 48 states only).

Free shipping does not apply to:

  • Hawaii

  • Alaska

  • Puerto Rico

  • U.S. Territories

Orders shipping outside the Lower 48 states will have shipping rates calculated at checkout.

 

 

Shipping Methods & Transit Times

Estimated delivery times (after order processing):

  • Standard Shipping: 3–7 business days

Delivery timeframes are estimates and are not guaranteed once the shipment is in the carrier’s possession.

 

 

Shipping Carriers

DS18 ships orders using major carriers such as:

  • UPS

  • FedEx

  • USPS

Carrier selection may vary depending on package size, weight, and destination.

 

 

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping speed

 

 

International Shipping

At this time, DS18 does not offer international retail shipping.
We currently ship retail orders within the United States only.

 

 

Package Protection (Optional but Recommended)

Package Protection is available at checkout for added peace of mind.

Package Protection covers your order against loss or damage caused during shipping. If a carrier-related issue occurs, you will work directly with DS18 to resolve the matter quickly and without hassle.

If Package Protection is not selected, claims for lost or damaged packages may need to be handled directly with the shipping carrier.

 

 

Lost, Damaged, or Stolen Packages

If your package is lost, stolen, or arrives damaged, please contact us within 30 days of the delivery date (or expected delivery date).

To assist you, we may request:

  • Your order number

  • Photos of damaged items and packaging (if applicable)

If Package Protection was selected, DS18 will work directly with you to resolve the issue promptly.

DS18 is not responsible for:

  • Incorrect shipping addresses entered at checkout

  • Packages marked as “Delivered” by the carrier

  • Theft after confirmed delivery

We strongly recommend shipping to a secure location and monitoring tracking updates.

 

 

Address Changes

If you need to update your shipping address:

  • Contact us immediately after placing your order.

  • Address changes cannot be guaranteed once the order has been processed or shipped.

DS18 is not responsible for orders shipped to incorrect addresses provided by the customer.

 

 

Order Tracking

Once your order ships, you will receive:

  • A tracking confirmation via email

  • A tracking notification via text message (if a phone number was provided at checkout)

Please allow up to 24 hours for tracking information to update after shipment.

If you do not receive tracking information within 3 business days, please contact us.

 

 

Backorders & Pre-Orders

If an item in your order is on backorder or pre-order:

  • You will be notified via email.

  • Estimated shipping dates will be provided when available.

  • Orders containing backordered items may ship separately.

 

 

Questions or Support

For any questions regarding your shipment, delivery timeline, or order status, please contact our support team:

📧 support@ds18.com

We’re here to help.