Refund policy
WHAT IS YOUR RETURN & EXCHANGE POLICY?
• You may return your eligible merchandise to DS18 for a refund or exchange within 30 days of receipt.
• If the product is open, we will work with you but product should be complete with all packaging and manuals intact to avoid a 20% restocking fee.
• All Closeout items are Final Sale and not eligible for return.
• Shipping and handling fees will not be refunded.
• Refunds will be applied to the original payment method used at the time of purchase.
• Please allow five to ten business days from receipt of your returned item(s) for your refund to post.
WHAT ITEMS ARE ELIGIBLE FOR RETURNS AND EXCHANGES?
• Defective merchandise will be exchanged at the current value• Returned items will be inspected and non-defective merchandise must be returned in original packing.
• Altered/embellished items are not eligible for return.
• Gift cards may not be returned or refunded.
How do I start my return or exchange?
Please fill out the form regarding your product issue and a service representative will assist you in the necessary actions to verify that the problem that you are experiencing is covered under warranty. If it is in fact a warranty issue, DS18 will issue an RA number and give instructions on sending the product in for evaluation.
