You must call Customer Service at to request a Return Authorization ("RMA"). All returns and exchanges must be accompanied by an RMA number in order to be processed properly. If your shipment arrives without an RMA number, your warranty claim will be delayed. You must include your RMA number on the outside of the package (written legibly). We must receive your return package within 90 days from the date you submit your RMA request. Please retain the RMA number for your records.
Important - Print and complete the Warranty Return Form in full.
You are responsible for return shipping costs. You may use your preferred carrier. We recommend that you use a traceable method of shipment. If your shipment is lost for any reason and you do not have proof of delivery, you will not receive a replacement. You must include your RMA number on the outside of the package.
Pack your return carefully. The package you return to us must include all items from your original purchase, including the main unit and all accessories. In addition you must also include a copy of your original proof of purchase. Please note you will be responsible for the cost of any missing items.
Non-Warranty Returns - For inquiries regarding out of warranty products please contact customer service.
Please allow 4 to 6 weeks for your exchange to be processed.
