NVY Limited Warranty Policy

At NVY, we take pride in offering uncompromising sound quality and engineering excellence. To support your investment, we offer a Two-Year Limited Warranty on all NVY products purchased directly from NVYUSA.com or through an authorized NVY dealer.

What’s Covered

This warranty protects against defects in materials and workmanship under normal use for two years from the date of purchase. If your NVY product develops a verified manufacturing fault within this period, we’ll correct it at no cost.

What’s Not Covered

The following are not covered under the NVY warranty:

  • Physical damage from impact, drops, or foreign objects
  • Damage due to misuse, negligence, or poor packaging on returns
  • Improper installation or wiring
  • Use outside of product specifications (e.g., overpowering, incorrect load impedance)
  • Damage from distortion, clipping, or incorrect tuning
  • Modifications or unauthorized repairs
  • Theft or loss
  • Products purchased from unauthorized dealers
  • Repeated returns of the same product with identical damage (considered abuse)

Non-Transferable

This warranty applies only to the original purchaser and is non-transferable. Any product sold to or purchased from a third party or unauthorized reseller voids this warranty.

Warranty Evaluation Process

Each returned item is thoroughly tested by our in-house audio specialists to determine the root cause of failure. NVY reserves the right to approve or deny coverage based on our official warranty criteria.

Resolution & Replacement Terms

If your claim is approved:

  • NVY may replace the item with a refurbished unit of equal or greater quality
  • If your original model is discontinued, a comparable replacement will be provided
  • Most claims are resolved within 48 hours, but please allow 3–5 business days after your product arrives at our facility for full evaluation and processing

Additional Protection

If you purchased Guide Shipping Protection and need to file a claim due to loss, theft, or shipping damage, please visit: https://www.guideprotection.com/protectit/guidepro/

A Guide representative will assist you directly.

Need Help?

Our Support Team is here to guide you through every step. For warranty support, contact us at support@nvyusa.com or call (305)
928-8734.

To return a product for warranty evaluation, an RMA (Return Merchandise Authorization) number is required. Please contact our Support Team to request your RMA before shipping anything to us.

Items returned without an RMA number will be sent back without evaluation.

Before you send your item:
  • Ensure the product is securely packaged to prevent damage in transit.
  • NVY is not responsible for items damaged due to improper packing.
  • Products that arrive damaged will not be eligible for warranty coverage and will be returned.

For RMA requests and assistance, please email support@nvyusa.com or call us at (305) 928-8734.

Once your warranty claim has been approved, you will be responsible for the shipping costs associated with returning or replacing the item.

Replacements will be shipped to the original address provided at the time of purchase. If your shipping address has changed, please notify us before your return is sent. NVY is not liable for items delivered to an incorrect or outdated address.

To avoid delays or complications, ensure all return shipments are properly labeled and securely packaged.

For assistance, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

To initiate a warranty claim, simply complete our Warranty Claim Form. Once submitted, a member of our NVY Support Team will review your request and respond within 24–48 business hours with your next steps.

For questions or assistance, you can also reach us at support@nvyusa.com or call (305) 928-8734.

By using NVY products, you acknowledge full responsibility for their proper installation and operation. NVY is not liable for any damage, loss, or injury resulting from the use or misuse of our equipment.

This includes, but is not limited to:

  • Hearing Loss
  • Personal Injury
  • Damage to vehicles or property
  • Harm caused to others

Use of any NVY speaker, subwoofer, or amplifier constitutes acceptance of these terms. Please install and operate all products according to specifications to ensure optimal performance and safety.