General
You can reach our dedicated NVY Support Team by email at support@nvyusa.com or by phone at (305) 928-8734.
Prefer written communication? Complete our contact form here, and a member of our team will be in touch promptly.
Our team may reach out under select circumstances to ensure the security and accuracy of your order.
These include:
- If we detect discrepancies in your shipping details—such as a P.O. Box address or incomplete information—we may request a valid ID for verification.
- If your order includes an unusual combination of items, we may contact you to confirm it was placed intentionally.
- In rare cases, if an item becomes unavailable before we can update our site, we’ll notify you immediately with next steps.
Please note: NVY will never request your payment information by phone, email, or text.
At this time, NVY does not offer local pick-up or in-person order fulfillment. However, you can explore our network of authorized retailers using our Dealer Locator. Simply enter your location to find the nearest NVY partner showroom or distributor.
For personalized assistance, our Support Team is available at support@nvyusa.com or by phone at (305) 928-8734.
At NVY, we are committed to offering exceptional audio at its most competitive value—without limiting quality or design. For this reason, we do not offer volume-based discounts or custom pricing. Every customer receives the same limitless experience, no matter the order size.
Sadly, there are currently no opportunities for full sponsorship from NVY: however, we do have an NVY team and do provide partial sponsorships for builds we would love to be a part of. Send any pictures, projects, or details you believe will assist you in making the team to our email. Please email sponsorships@ds18.com
Yes. NVY partners with Affirm to offer flexible financing options, making it easier to invest in audio without limits.
To explore your eligibility and payment plans, click here or contact Affirm directly at help@affirm.com or (855) 423-3729.
