Have a question?

Choose Your Topic

General
Order
Warranty
Returns
Shipping
Amplifier
Subwoofer
Enclosure

General

You can reach our dedicated NVY Support Team by email at support@nvyusa.com or by phone at (305) 928-8734.

Prefer written communication? Complete our contact form here, and a member of our team will be in touch promptly.

Our team may reach out under select circumstances to ensure the security and accuracy of your order.

These include:

If we detect discrepancies in your shipping details—such as a P.O. Box address or incomplete information—we may request a valid ID for verification.
If your order includes an unusual combination of items, we may contact you to confirm it was placed intentionally.
In rare cases, if an item becomes unavailable before we can update our site, we’ll notify you immediately with next steps.

Please note: NVY will never request your payment information by phone, email, or text.

At this time, NVY does not offer local pick-up or in-person order fulfillment. However, you can explore our network of authorized retailers using our Dealer Locator. Simply enter your location to find the nearest NVY partner showroom or distributor.

For personalized assistance, our Support Team is available at support@nvyusa.com or by phone at (305) 928-8734.

At NVY, we are committed to offering exceptional audio at its most competitive value—without limiting quality or design. For this reason, we do not offer volume-based discounts or custom pricing. Every customer receives the same limitless experience, no matter the order size.

Sadly, there are currently no opportunities for full sponsorship from NVY: however, we do have an NVY team and do provide partial sponsorships for builds we would love to be a part of. Send any pictures, projects, or details you believe will assist you in making the team to our email. Please email sponsorships@ds18.com

Yes. NVY partners with Affirm to offer flexible financing options, making it easier to invest in audio without limits.

To explore your eligibility and payment plans, click here or contact Affirm directly at help@affirm.com or (855) 423-3729.

Order

After shipping your order, we automatically send an email with your order’s tracking number to the email address you supplied us with for your order.

At NVY, we take great care in fulfilling each order. If you’ve received an item in error, contact us right away. Our team will request your order number and photo confirmation of the items received to quickly identify the issue and make it right.

We're committed to ensuring your NVY experience is flawless from start to finish.

If you need to make a change to your order, please contact us as soon as possible. While NVY processes orders quickly to ensure prompt delivery, we’ll do everything we can to accommodate adjustments before your order ships.

Reach our Support Team at support@nvyusa.com or call (305) 928-8734 for immediate assistance.

At NVY, we go to great lengths to ensure your order arrives in perfect condition. Our Package Protection service offers added peace of mind—covering lost, stolen, or damaged items during transit. Please note, this service provides replacements only, not refunds.

Here’s what you need to know:

Package Protection covers one-time replacement of items lost, stolen, or damaged in transit—pending an internal review and claim approval.
Coverage applies only to the original order placed on NVYUSA.com. Replacements are not eligible for additional coverage.
This policy does not support refunds under any circumstance. Its sole purpose is to provide a swift replacement of affected items.
By completing a purchase on NVYUSA.com, you agree to the terms and conditions of our Package Protection policy.
Any breach of our Terms of Service may void Package Protection, along with warranty and support eligibility.
If your package is lost or stolen, contact our team to initiate a claim. Once approved, a replacement order will be issued promptly.

For assistance or questions, our Concierge Team is always here to help. Thank you for choosing NVY—where unmatched performance meets total assurance.

Warranty

At NVY, we stand behind the engineering and performance of every product we create. That’s why we offer a Two-Year Limited Warranty on all new NVY products purchased directly from NVYUSA.com or through an authorized NVY dealer.

Our warranty covers defects in materials or workmanship under normal use. It does not cover accidental damage, misuse, improper installation, unauthorized repairs, or products purchased from unverified sellers.

Use of NVY products signifies your agreement to our terms of use, including full responsibility for proper installation, operation, and safety.

For complete coverage details and eligibility criteria, please refer to our full Warranty Policy.

Need help with a claim? Our NVY Support Team is here to assist at support@nvyusa.com or (305) 928-8734.

We’ve designed NVY’s warranty process to be simple and seamless, no matter where you purchased your product.

If you purchased from NVYUSA.com:

Begin your claim by completing our official Warranty Claim Form. You’ll receive a response from our Concierge Team within 24–48 business hours.

If you purchased from a local NVY dealer:

Please return the product to the original dealer. Our dealer partners are fully supported by NVY and can initiate a warranty claim on your behalf.

Once your item arrives at our facility for warranty evaluation, please allow 5 to 7 business days for testing and review.

In many cases, our technical team is able to complete the evaluation and reach a decision within 2 business days. Once your claim is approved, your replacement or repaired item will be shipped promptly.

For updates on your return, feel free to contact our Support Team at support@nvyusa.com or call (305) 928-8734.

If your NVY product is found to be defective under warranty, our team will issue a replacement. For claims outside the initial 30-day return window, NVY reserves the right to fulfill the warranty using a certified refurbished unit of equal or greater quality.

If your faulty item is returned within 3 days of purchase, you may be eligible for a replacement or a refund, depending on the condition and place of purchase.

Every claim is carefully evaluated by our product specialists to ensure the best resolution possible.

For questions or assistance, please contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Return shipping costs for warranty evaluations are the responsibility of the customer.

If your item was purchased directly from NVY and is within 30 days, return shipping may be covered in select cases—please contact our Support Team to confirm eligibility.
For orders older than 30 days, or those purchased through an authorized NVY dealer, customers are responsible for shipping the item to our facility for evaluation.

Please ensure all items are securely packaged to prevent damage in transit, as poorly packed items may void warranty eligibility.

For return instructions or support, contact us at support@nvyusa.com or call (305) 928-8734.

While NVY does not require the use of a specific carrier, we strongly recommend choosing a shipping provider that offers tracking and insurance for your return. Most customers use UPS, FedEx, or USPS for reliable service.

Please ensure your item is securely packaged, as NVY is not responsible for products damaged during return transit.

For full return instructions or to request an RMA number, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Returns

We want you to be completely satisfied with your NVY experience. If you need to return a product, we do accept returns within our return window—please note the following conditions:

New, unopened items are subject to a 10% restocking fee.
Used or opened items may incur higher restocking fees, as they cannot be resold as new.
Shipping fees are non-refundable and will be deducted from your total refund.

Once your order ships, you’ll receive a tracking number via email. You can check your delivery status here.

To initiate a return or for further guidance, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

NVY may provide a pre-paid return label for select items returned within 30 days of purchase from NVYUSA.com. To be eligible for a refund, your product must be returned and received within the 30-day return window.

Products returned after 30 days may not qualify for a refund, and NVY reserves the right to decline late returns.

If you purchased your item through an authorized NVY retailer, please refer to that seller’s return policy. NVY does not manage return shipping for third-party purchases.

For assistance or eligibility questions, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Once your return arrives at our facility, we aim to process it as quickly as possible. Most returns are completed within 2 business days of receipt.

After your refund is issued, please allow an additional 3 to 5 business days for your financial institution to reflect the credit in your account.

If you have any questions during the process, our NVY Support Team is here to help at support@nvyusa.com or (305) 928-8734.

Returning your product in its original packaging is not required, but it is strongly encouraged. Including all original packaging helps ensure the item is protected during transit and may expedite your return process.

Please be sure to safely and securely package your return to prevent any damage. Products that arrive in poor condition due to inadequate packing may affect refund eligibility.

For questions or packing guidance, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

While NVY does not require a specific shipping carrier for returns, we highly recommend using a service that provides tracking and insurance, such as UPS, FedEx, or USPS. This helps ensure your return arrives safely and allows you to monitor its delivery status.

Please be sure to package your item securely, as NVY is not responsible for products damaged in transit due to inadequate packaging.

Need help with your return? Contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Shipping

NVY partners with trusted carriers including FedEx, UPS, and USPS to ensure reliable and timely delivery. While FedEx is our primary shipping provider, we may use alternate carriers based on your location, delivery speed, and the best available service at the time of shipment.

Our goal is simple: to get your order to you as quickly and safely as possible.

For shipping updates or special delivery requests, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Yes—NVY offers free standard shipping to retail customers within the contiguous United States when you order directly from NVYUSA.com.

Customers in Hawaii, Alaska, and U.S. territories are currently not eligible for free shipping. For international orders, shipping costs will be calculated at checkout and may be subject to additional customs duties, taxes, or carrier fees, which are not included in the original shipping estimate.

For any shipping questions, our Concierge Team is here to help at support@nvyusa.com or (305) 928-8734.

No—international shipping is not available for orders placed through NVYUSA.com.

If you're purchasing from an authorized NVY dealer, additional international delivery options may be available. Please contact those merchants directly for specific shipping details.

Most NVY orders arrive within 3 business days to destinations across the continental United States. We make every effort to ship orders the same day they are placed.

Orders submitted on weekends or after business hours will ship the next business day.

Once your order ships, you’ll receive a tracking number so you can follow its journey to your door.

For shipping updates or expedited delivery options, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

While NVY strives to maintain consistent inventory, unexpected demand may occasionally lead to temporary product shortages. When this occurs, an estimated restock date will be clearly listed on the product’s detail page.

Once the item is back in stock, all backorders are shipped immediately and in the order they were received.

For updates on your backorder or estimated shipping timelines, please contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Amplifier

For optimal performance and to protect your system, we recommend tuning your amplifier using the following methods and settings:

Use a multimeter to set the gain accurately for proper power output.
To prevent distortion or clipping, use a DD-1 or oscilloscope during setup.
Set the Low-Pass Filter (LPF) between 80Hz and 125Hz, depending on your subwoofer and system design.
Adjust the Subsonic Filter to 25Hz–35Hz to block harmful low frequencies.
Keep Bass EQ at 0dB to maintain clean, controlled output.

For best results, we recommend professional installation or consulting a certified NVY audio specialist.

Clipping is a type of audio distortion that occurs when an amplifier is pushed beyond its power limits. Instead of producing a smooth, clean waveform, the signal gets "clipped" at the top and bottom—resulting in harsh, distorted sound.

Clipping can damage speakers and subwoofers over time, especially at high volumes. To prevent this, ensure your amplifier is properly tuned and not operating beyond its rated output.

Need help tuning your system? Our NVY Support Team is here to assist.

Popping sounds from your subwoofers are often a sign of clipping—a distortion that occurs when the amplifier sends a signal beyond what the subwoofer can handle.

Clipped signals have sharp, vertical waveforms that force the subwoofer cone to move too abruptly. Since no physical speaker can respond that fast, the result is a violent motion that can:

Cause the cone to wobble or flap, leading to mechanical failure
Jam the voice coil in the magnet gap
Eventually tear or burn out the subwoofer entirely

To prevent this, ensure your amplifier is correctly tuned and not pushing beyond its limits. Need help? Contact our NVY Support Team or refer to our amplifier tuning guide.

Both positive terminals connect to one positive terminal on the board within the amplifier.

Both negative terminals connect to one negative terminal on the board within the amplifier.

This design function allows for the addition of more subwoofers to a single amplifier.

To get the best performance from your NVY system, choose an amplifier that matches the RMS (Root Mean Square) power rating of your speakers—not just the peak power.

RMS reflects the continuous power an amplifier can deliver and a speaker can handle safely. Matching these ratings helps ensure clean, distortion-free sound and long-term reliability.

Need help finding the right match? Our NVY Support Team is here to assist with personalized system recommendations.

No—NVY amplifiers are not stable below 1 ohm. Operating an amplifier under this load exceeds manufacturer specifications and can cause overheating, distortion, or permanent damage to your system.

Running an NVY amplifier below 1 ohm will also void the product warranty.

To ensure safe, high-performance operation, always follow recommended impedance guidelines. For assistance with proper setup, contact our NVY Concierge Team.

Yes—NVY offers in-house repair services for our amplifiers whenever possible. If your product is within the warranty period and meets coverage criteria, repairs may be performed at no cost.

If your amplifier is outside the warranty period, we’ll evaluate the issue and provide a repair quote before proceeding. Our goal is to keep your system performing at its best.

To begin a service request, contact our Support Team at support@nvyusa.com or call (305) 928-8734.

Subwoofer

To begin you will want to make sure that the settings on your radio are flat or at zero. You should never have to use “bass boost” or “loudness” with a properly tuned system. You can use the subwoofer level on your radio for fine tuning. You’ll want to get your system tuned to a level that is loud without distortion or popping. Take your time. Listen carefully to the sound being produced by the subwoofer(s). Once you have found your ideal level, drop your settings (gain) to half of that. For instance, if you are at half gain, drop it down to a quarter gain.

This is your “break in” setting. You will want to keep these settings for the first 24 to 36 hours of actual play time on the new subwoofer(s). We find that it is usually about a week of regular music listening in a daily driven vehicle. After those initial 24 to 36 hours; you can retune your system back up to the original setting. Your subwoofer(s) is now broken in and ready.

NOTE this is the absolute simplest explanation of only one method to break in your new NVY subwoofer(s). There are much more involved methods that require specialized tools but, this method is a basic suggestion. Let us know if you have any other questions.

Neither voice coil is superior to the other. Simply put, the difference in the coil configuration helps determine the impedance (or resistance) an amplifier will see when the subwoofers are wired to the amplifier. You will want to consider the capabilities of your amplifier and the number of subwoofers you will be connecting per amplifier in choosing which coil configuration will work best for your set up.